I really could have picked any Soap Opera title but that one seemd most appropriate. Sometimes it feels like running a small business is a never endind series of issues, confrontations, problems and more issues. I take that back, it doesn’t feel like that, it is that. Not to say that there isn’t fun and satisfaction mixed in, it’s just that there is always something to address or an unforseen problem that arises. There is not usually anything you can do to prepare for an “unforseen” problem but you can look back at past issues and determine if any of them are chronic, which ones are and what you can do about them. By doing this you begin to create protocols. This in turn creates a work flow that will ultimately start to help you avoid the ongoing Soap Opera.